Question 1

How long does shipping take?

Accepted Answer

Most orders are delivered within 5–12 business days depending on your location. You'll receive a tracking number as soon as your order ships.

Question 2

Where do you ship from?

Accepted Answer

We work with vetted supplier warehouses in the US, EU, and Asia. Each product page shows the estimated delivery window for your region at checkout.

Question 3

Do you ship internationally?

Accepted Answer

Yes — we ship worldwide. Any applicable duties or import taxes are the responsibility of the recipient and are calculated by your local customs authority.

Question 4

What is your return policy?

Accepted Answer

We offer 30-day returns on unused items in original packaging. See our Returns page for full details and instructions.

Question 5

Can I change or cancel my order?

Accepted Answer

Orders can be modified or cancelled within 12 hours of purchase. After that they've usually been passed to the warehouse for fulfillment.

Question 6

How do I track my order?

Accepted Answer

You'll receive a shipping confirmation email with a tracking link the moment your order leaves the warehouse.

Question 7

What payment methods do you accept?

Accepted Answer

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

Question 8

Is checkout secure?

Accepted Answer

Yes. All payments are processed through Shopify's PCI-DSS Level 1 certified checkout with SSL encryption.

Frequently asked questions